IT Helpdesk Services

We have experience at various levels of IT helpdesk support, from incident logging through emails and phones to serving as a technical escalation point. Our Helpdesk Staff Cover is reliable, and we are quick to pick up on technologies, allowing us to provide effective IT assistance and technical troubleshooting. We can confidently step right into the 'front line' of any helpdesk,

I have provisioned and deprovisioned hundreds of users across on-prem AD to Microsoft 365 and various software applications. With my experience in IT helpdesk support, I can efficiently work through backlogs of requests,  coordinating hardware and software requirements. Additionally, I offer Microsoft 365 assistance and technical troubleshooting, including support for PowerPlatform.

I have completed my ITIL v4 Foundation certificate and am currently working towards my CompTIA A+, having successfully finished the first of two examinations. We also have extensive experience in change management processes and some exposure to DevOps. 

Below is a list of some of the technologies and software we have supported as part of our IT helpdesk support team, showcasing our expertise in providing helpdesk staff cover and technical troubleshooting:

- Microsoft 365 

- Microsoft Intune

- On-Prem Microsoft Exchange

- On-Prem Active Directory

- Cisco Call Manager

- Cisco Unity

- Cisco Wireless Controller

- RingCentral

- LexisNexis VisualFiles

- SOS Legal

- Microsoft PowerPlatform

- Reapit

- Amiqus

- Diktamen

- Docusign

- Xerox Workspace Cloud

- Citrix Cloud Desktops

- Citrix Endpoint Manager

- vSphere

- Veeam